Returns & Exchanges

At Tessan, we stand behind the quality of our power solutions and offer a 30-day money-back guarantee to ensure your complete satisfaction with every purchase. If your device is not the right fit for your home or travel needs, we are here to help with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Place the item securely in its original packaging, including all power adapters, manuals, and accessories that were included in the initial shipment.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, we will process your refund or exchange within 5-7 business days to your original payment method.